Patient Information

First appointment

If you are a new patient, please bring the following details to your first consultation:

  • New patient form
  • A valid Medicare card
  • Valid OSHC/OVC membership details (if applicable)
  • WorkCover patients will need to inform their employer and bring employer contact details for verification to arrange payment.

You should arrive at least 5 minutes early for your consultation to help us reduce wait times.

Fees
Bulking is available to all patients with a valid Medicare card. Please refer to our fees by clicking here.

Appointments
Our practice is appointment based, however we always welcome and accommodate walk-in patients.

Our standard consultations are up to 15 minutes.

Afterhours Consultations

Doctor Doctor

DoctorDoctor provides access to bulk billed, in home, after hours medical care for unexpected illness, and it may connect patients who do not have a regular GP to daytime general practice for their ongoing continuity of care. Bookings are available from 6pm Monday to Friday, 12pm Saturday, and all day Sunday and public holidays. Call 13 26 60. If your situation is an emergency please call an ambulance - 000 – or visit Frankston Emergency Department Level 1, Building A Frankston Hospital, 2 Hastings Road, Frankston. Entry is via Gate 2 or call (03) 9784 7777.

Practice Policies

Karingal Hub Doctors is bound by the Privacy Act 1988 and complies with the Health Records and Information Privacy Act 2002 (Vic). All patient information is private and confidential, and disclosure to family, friends, staff, or anyone without the patient’s approval or as legally directed is prohibited.

Correspondence

Medical information in an electronic format is transmitted via encrypted format using secure messaging software (SMS). Medical information can be mailed only through secure post (i.e. with a tracking number). Patient diagnostic results and correspondence, whether in electronic or hard copy format, are always forwarded to the relevant doctor. The word “Confidential” is recorded on the correspondence. Patient information is only sent via email if it is securely encrypted. We do not accept patient enquiries or requests via email. We also do not send patient information to personal email addresses.

Facsimile

Facsimile, printers, and other electronic communication devices are located so they are only accessible to the doctors and other authorised staff. All faxes containing confidential information are only faxed to numbers after verification of that number.

Computerised Records

Specific systems have been put in place to protect the privacy, security, and integrity of patients’ records. All staff are trained in computer security. IT Support oversee maintenance of computers and their security.

Results

Test results are usually available within 2 to 5 working days unless advised otherwise. Generally, results will not be provided over the telephone. We ask that patients make an appointment to discuss all test results. Urgent abnormal test results will be brought quickly to the patient’s attention by a doctor or one of our staff members.

Telephone Enquiries

We value our patients’ concerns, so please leave a clear message with the reception staff and your doctor will return your call when possible.

Smoking Policy

This practice has a strict no smoking policy.

Accessibility

If you require a translator or other assistance with communication, please notify reception when you make an appointment. A phone interpreter may be available but will need to be arranged prior to your appointment.

If you require an Auslan sign language interpreter during your appointment, a booking can be made online at http://www.nabs.org.au/ or by phone on 1800 246 945.

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